Archive for May, 2008

[RESOLVED] Intermittent network problems affecting 500 regions

Saturday, May 31st, 2008

[RESOLVED 09:45 A.M. PDT] All switching is done, and the network is fully back to working order.

[UPDATE 08:58 A.M. PDT] The faulty parts have been identified and are being switched at the moment, we hope to resolve this issue within the next 30 to 60 minutes.

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500 regions are having intermittent network problems. Symptoms include problems to rez items, inventory slow or not loading at all, failing teleports and transactions.

Our Ops team is already working to fix this.

Please stay tuned for updates on the progress.

[RESOLVED] 500 Regions unavailable

Friday, May 30th, 2008

[RESOLVED 22:32] The issue has been corrected and the affected regions are now accessible.

500 regions are currenty unavailable due to a networking issue. Ops is aware of the problem and is working to correct it. Please monitor this post for updates as they become available.

[Resolved] In World Service Interruptions

Friday, May 30th, 2008

[Resolved 12:17 PDT] - The database issues have been resolved sooner than expected. Please feel free to return to your normal activities at this time.

[Update 11:52am PDT] - Database resynchronization will take about another half hour. We’ll keep you posted.

Due to a problem with our central database we are experiencing several service interruptions, such as inworld asset issues, the website being inaccessible and transaction failures. Please refrain from making transactions for now

[Cancelled] Support Portal Brief Outage

Wednesday, May 28th, 2008

[CANCELLED] The Support Portal will remain online tonight. Please disregard the previous notice.

The Support Portal will be offline for approximately ten minutes tonight, begining at 23:10 PDT. Residents will not be able to submit Support Tickets or engage in Live Chat support during this time. Please monitor this post for updates.

[DONE] Aditi Database Refresh in Progress

Wednesday, May 28th, 2008

Update 21:20 : we’re done! Aditi is now open again.

Update 17:14 : this is still in progress. The database update is done, but there are still problems logging in to Aditi. We will post an update when we have this resolved.

As announced previously, the aditi (Preview Grid) database refresh is now in progress. Aditi will be unavailable for ~1 hour as the database refresh goes forward.

The database copy will be current as of the middle of last week (about May 21). All accounts created by that date will be available on aditi, and a snapshot of your inventory from Second Life around that day will be the inventory you have in aditi.

Nothing that happens in aditi affects your account in the production environment of Second Life.

Rolling Restart for Second Life Server 1.22 on 5/27-5/30

Tuesday, May 27th, 2008

Update 2008-05-29 17:00: Per the blog, this has been extended through tomorrow.

A rolling restart is planned this week to deploy an updated version of the server code. Details can be found on the Official Second Life Blog.

[Closed] Information Request: Region Teleporting

Tuesday, May 27th, 2008

Thank you to the residents who have contacted support to provide information of teleports not working in some regions. We believe this issue is restricted to a small group of private regions. If you are experiencing inability to teleport into your region, please add your region name to the comments below for data collection => resolution.

Comments are now closed. Thank you.

[All-Clear] Server issue affecting ~1/16 of residents/groups

Monday, May 26th, 2008

[ALL-CLEAR 22:34] The server issue is resolved, and all affected residents, groups and objects should be returning to their normal operation.

There is an issue with a central server which is affecting approximately 1/16 of all Second Life residents. Affected residents are currently unable to login, and those who are already inworld may show as offline, and can expect to experience disruption of inworld services such as IM. Additionally 1/16th of all objects will currently not receive email, and 1/16th of all groups will not be able to use Group Chat. Please monitor this post for updates as they become available.

Aditi (Preview Grid) database to be refreshed Wed. 05/28

Sunday, May 25th, 2008

On Wednesday, 05/28, we will refresh the user and inventory databases on Aditi, the public test and preview grid used for Second Life. The grid will have a copy of the main Second Life database from around Wednesday, May 21. All accounts that were created by then will be available on Aditi. In addition, a snapshot of your inventory as it existed on that day will be the inventory you have when you log into Aditi. The last database refresh for Aditi was several months ago; any changes you’ve made to your Aditi inventory since then will be lost and overwritten with the copy of your inventory from the main Second Life service.

The refresh will occur starting at 1:30PM PDT on 05/28, and will take 30-60 minutes. Aditi will be offline during this refresh.

None of these changes will affect any accounts in the production Second Life world.

[RESOLVED} ~500 regions unreachable at the moment

Saturday, May 24th, 2008

[RESOLVED 09:53 AM PDT] The VPN has been fixed, and all regions are fully accessible now.

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Due to a problem with one of our VPNs about 500 regions are currently unreachable, but still running. We are aware of the problem and currently working on it.

No content loss is expected and regions should be back shortly in the same state as when they became unreachable.

We will update you here with any news as they become available.