[Completed 12:07 p.m. PDT] Our system engineers have completed work on the Central database cluster and services have resumed.
We are about to undergo a 30 minute downtime in order to work on our Central database cluster. All services including transactions, logins and in world services will be affected.
[CLOSED 9:45 a.m. Pacific] The power cycling is complete. All voice and live chat channels are now running at normal capacity.
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A minor hardware glitch has prompted us to shut down the power to one of our support teams for about ten or fifteen minutes. This is causing reduced access to voice and live chat for Billing and Outworld support; Concierge support is unaffected. This should take about fifteen or twenty minutes to address at most.
[Edit: in World Support channels are also unaffected.]
Resolved 5:30 p.m. PDT Logins, transactions and other in world services have resumed. Thank you.
Residents reported interruption of some services which included object rezzing, L$ transaction and login. This was the result of bringing some login servers online before they were ready. Services will resume shortly.
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